Privacy Policy - ThinneX

Effective Date: 12/31/2024

Last Updated: 10/22/2025

1. Introduction

Welcome to ThinneX (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal and medical information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including Protected Health Information (PHI), in accordance with applicable privacy laws. By using our website (https://thinnex.com), purchasing our products, or providing your information to us, you consent to the terms outlined in this policy.

2. Information We Collect

We collect and process different types of information, including:

A. Personal Information

When you interact with ThinneX, we may collect:

Name, email address, phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
Account login details (if applicable)

B. Protected Health Information (PHI)

As a health-focused company, we may collect medical or health-related information, including:

Self-reported weight loss goals and health history (if provided through surveys or consultations)
Product usage feedback related to health outcomes
Any medical conditions or medications you voluntarily disclose

C. Automatically Collected Information

When you visit our website, we may collect:

IP address and device information
Cookies and usage data for website analytics
Clickstream data to improve user experience

3. How We Use Your Information

We use your information to:

Provide and improve our products and services
Process orders and payments securely
Communicate with you (order updates, customer support, marketing emails)
Ensure compliance with health and safety regulations
Conduct research and improve ThinneX’s effectiveness (without disclosing personal identifiers)

We will never sell your personal or health information to third parties.

SMS Communication & Consent

By submitting your phone number to ThinneX, you consent to receive recurring automated marketing and transactional text messages from us. These messages may include updates, offers, reminders, and account notifications.

Message frequency varies
Message and data rates may apply
Text STOP at any time to unsubscribe
Text HELP for help or support
Consent is not a condition of purchase

We do not sell or share your mobile number. All phone numbers are securely stored and only used for communication related to our products or services.

For Extra Compliance (Optional But Smart)

In your opt-in form on the website, include this disclaimer under the phone number field:

By entering your phone number, you agree to receive marketing and transactional text messages from ThinneX. Msg & data rates may apply. Reply STOP to unsubscribe.

4. How We Treat Protected Health Information (PHI)

We treat PHI with the highest level of security and confidentiality.

Limited Access: Only authorized personnel can access PHI for necessary business operations.
HIPAA Compliance: While ThinneX is not a covered entity under HIPAA, we follow strict data protection measures to ensure the privacy of health-related information.
Data Minimization: We collect only the health-related information necessary for product recommendations or research.

ThinneX is committed to complying with applicable health information privacy laws, including HIPAA (as applicable), and consumer protection regulations regarding the collection, use, and protection of sensitive health data.

ThinneX does not sell or share Protected Health Information (PHI) with third parties for marketing, research, or advertising purposes. We only use PHI to provide our services, process customer requests, and comply with legal obligations. If PHI must be disclosed to a healthcare provider or regulatory body, it will only be done as required by law or with explicit user consent.

5. Your Rights Regarding Protected Health Information (PHI)

You have the following rights regarding your PHI:

Right to Access & Review: You may request a copy of the health information we have collected.
Right to Correct Information: If any of your PHI is inaccurate, you may request corrections.
Right to Request Deletion: You can ask us to delete your PHI, except when required for legal or regulatory purposes.
Right to Restrict Use: You may limit how we use or share your health-related data.
Right to Withdraw Consent: If you previously consented to data sharing, you can revoke that consent at any time.

Users may request to have their health-related information deleted or restrict its use by contacting our Privacy Official.

6. Sharing & Disclosure of Information

We may share your personal or PHI information in the following cases:

With Service Providers: Payment processors, shipping carriers, and customer support providers.
For Legal Compliance: If required by law, government authorities, or court orders.
With Your Consent: If you explicitly agree to share information for research, marketing, or collaborations.

ThinneX does not share Protected Health Information (PHI) with third parties except as required by law or with explicit user consent.

ThinneX may share non-personally identifiable information (such as cookies or website analytics) with third-party marketing providers for the purpose of improving user experience and ad targeting. However, no personally identifiable health-related data (including PHI) will be shared with advertisers or used for marketing without user consent.

7. Data Security & Retention

We take strong security measures to protect your information:

Encryption: All sensitive data (including PHI) is encrypted during storage and transmission.
Access Controls: Only authorized personnel can access sensitive information.
Regular Security Audits: We conduct routine checks to prevent data breaches.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Cookies & Tracking Technologies

Users may opt out of third-party tracking and advertising by adjusting their browser settings or using industry-standard tools such as the Network Advertising Initiative (NAI) Opt-Out Tool or Google Ad Settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

10. Children’s Privacy

ThinneX does not knowingly collect data from individuals under 18 years old. If we discover such information, we will delete it immediately.

11. Contact Information for Privacy Concerns

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Official:

Privacy Official: George Merwin

Email: info@www.thinnex.com

Phone: 1-844-844-6639

Mailing Address: 14 NE 1st Ave, Miami FL 33132

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and the effective date will be updated accordingly.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy ensures that ThinneX is transparent, compliant, and customer-focused while protecting personal and health-related information. Let me know if you need modifications or additional sections!